STORE POLICY

* PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

We reserve the right to make changes to, or update our policies at any time without advance notice. If you have any questions about a return, exchange or store policy please feel free to contact us at any time and we will be happy to assist you.

Ecoways.CA may terminate your use of the site for any reason and without notice. Ecoways.CA reserves the right to cancel orders or refuse service at its discretion.

DISCLAIMER

The information contained in this Web site is, to the best of our knowledge, true and complete. All suggestions, advices, or tips found herein do not include guarantees on the part of Ecoways.ca and the owner of the posted information, nor do we accept any liability connected with the use of the information contained in this site. By using this site, you understand that your use is at your own risk.

All the links included here are added as THE CONTENT AVAILABLE VIA THE WEB SITE IS PROVIDED WITH THE UNDERSTANDING THAT NEITHER ECOWAYS.CA NOR ITS SUPPLIERS OR USERS ARE ENGAGED IN RENDERING MEDICAL, COUNSELING, LEGAL, OR OTHER PROFESSIONAL SERVICES OR ADVICE. SUCH CONTENT IS INTENDED SOLELY AS A GENERAL EDUCATIONAL AID. IT IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE SUTUATION. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, forum, review, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Ecoways.ca. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

MISPRINTS

We do our best to ensure our website has the most up-to-date and accurate information. Unfortunately, we are human and make mistakes! In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or correct the error on our web site.

PRIVACY POLICY

Ecoways.ca does not sell, rent, or share your personal or order information to any other organization or individual. Ecoways collects personal information for the following purposes:

1. To process your purchases.
2. From time to time Ecoways.ca will use this information to communicate contests, products and special offers. You can opt-out by sending email to admin[at]ecoways.ca.
3. To understand and analyze Customer responses, needs and preferences.

THIRD PARTY WEBSITES

Sections of this website may include links to other websites. These links do not signify that ecoways.CA endorses these websites as these are provided for informational purposes only. Ecoways.CA will not assume any responsibility for the content of the linked websites.

COPYRIGHT

You acknowledge that all content appearing on the ecoways.CA website is the property of ecoways.CA. Content cannot be modified, reproduced or copied in any form, except with the written permission of ecoways.CA. All rights reserved.

RETURNS

Our goal at ecoways.ca is for our customers to be completely satisfied with their purchase. New, unwashed, unworn items in its original packaging and re-saleable condition may be returned for a full refund minus actual shipping cost. Returns must be made within 14 days of receipt of your order. All sales become final after 14 days of receipt of your order. PLEASE READ THE ENTIRE RETURN POLICY:

Return shipping costs are the responsibility of the buyer. Please contact us to get a return authorization before returning an item. The following information is required when returning item(s).

1. Return Authorization number we provided after you have contacted us for return.
2. Copy of your email order confirmation or actual print out of receipt.
3. Your name and contact information.

We recommend sending the item back to us with tracking number and delivery confirmation. Ecoways.CA will not be held responsible for items lost on their way back to us.

WE DON'T ACCEPT PRODUCT RETURNS PURCHASED FROM OTHER RETAILERS. All unauthorized returns will be returned at the expense of the customer. All US /international orders are final. NO returns, exchanges or credit will be given on any items not in saleable condition. Please also note that there is NO returns on personal care products for safety and hygienic reasons, nursing pads, bathing items, teethers, feeding items, diapers and swim diapers, and diaper sprayer. All PRODUCTS ON SALE/ CLEARANCE merchandise and CUT fabric are FINAL SALE.. Actual shipping Charges are NON-refundable. Actual shipping costs (not the flat rate fee we charge) will be deducted from the refund amount. This also applies to cancelling pre-ordered items. If you received Free Shipping based on a minimum or promotion and returned items drop your order total below this minimum, actual shipping charges will be deducted from your refund amount. Actual shipping charges are non-refundable and are the responsibility of the customer on all returns and exchanges, unless an error has occurred on our part. PayPal Refunds and Processing Fees. Because all payments are received via PayPal, all refunds will be given in the same manner. A 10% fee will be calculated off the total purchase price and deducted from the refunded amount to cover the cost of PayPal processing fees and restocking. Ecoways.ca is not responsible for damage to an item caused by improper care, abuse, or normal wear and tear of any item. When opening the parcel received, do not cut the packaging as you might accidentally cut through the fabric or clothing.

WRONG ADDRESS

If a parcel is refused, unclaimed, has incorrect/missing address and is returned to sender the customer will be responsible for the actual cost of return shipping plus the cost to resend the package. If the order is cancelled a 10% restocking fee will apply on top of the shipping costs.

SHIPPING

• Ecoways.CA will not be liable or responsible for parcels held by Canada Post and the delay. We will be shipping them insured up to $100**
  No Local Pick up as of this time.. Current pick up location is at Thomas St and Ninth Line Mississauga. We will contact you via email or phone to confirm the pick-up time and location. Please always provide your phone number in case we need to contact you directly regarding your order.
  Note: When ordering online , please place a note as to when you are likely to pick up the item.Please allow for up to 2 business days for processing when scheduling a pickup. We will then confirm the schedule and details regarding the pickup after you have placed an order.
  
  
• We usually re-use boxes and shipping materials as our environmental effort to reuse, reduce and recycle.
  
  

Shipping within Canada (Approx. 2-10 business days) - NON-REMOTE LOCATIONS

• Less than $150 (before taxes/ after discounts)
  Calculated based on Postal Code
• $150 or more (before taxes/ after discounts) Free Shipping (non-remote locations only)

*PLEASE NOTE: * Remote areas of Northern Canada (inc. NT, YT, NU and Labrador, and/or northern portions of BC, AB, SK, MB, ON and QC)are subject to additional shipping fees as per Canada Posts' usual shipping rates.
Heavy orders or over-sized orders may incur additional charges. Shipments of excessive weight or shipments to rural areas over $15.95 will incur extra shipping charges. If your order falls into this category, we will inform you of the extra charges prior to shipping. Feel free to contact Ecoways if you would like to verify shipping cost prior to ordering.

US Shipping (please see our rate below). Total should be before taxes and shipping. For International Shipping other than US, please email us before ordering, actual shipping will apply.	(Approx. 7-14 business days)
$ 0 - $ 99.99	$ 19.95
$ 100 - $ 199.99	$ 23.95
$ 200 and more	$ 28.95

For Canada shipping:

All orders (except free pick-up) include $100 insurance, please let us know if you would like additional insurance for your orders of more than $100. All additional insurance will be billed separately. Ecoways.ca will not be held responsible for lost or misdirected packages, taxes or custom fees associated with you order. Any and all offers of Free Shipping do NOT apply to US addresses.

Taxes

All purchases are taxed following Canadian provincial and federal guidelines.

Tax rates:

• AB: 5%
• BC: 5% HST
• MB: 5%
• NB: 13% HST
• NL: 13% HST
• NS: 15% HST or 5% GST if the product qualifies for provincial rebate
• NT: 5% GST
• NU: 5%
• ON: 13% HST or 5% GST if the product qualifies for provincial rebate
• PE: 14% HST or 5% GST if the product qualifies for provincial rebate
• QC: 5%
• SK: 5%
• YT: 5%

Qualifying goods include (but are not limited to ) diapers, diaper inserts, baby clothing and menstrual products.

Currency

All prices noted in the website are in Canadian Dollars.

Payment Methods and Security

All payments are done through secured PAYPAL website. You can use your PAYPAL account OR credit cards; MasterCard, VISA, or American Express Card. We will only ship to verified/ confirmed address.

Warranties

Always ensure you have carefully examined your order when you first receive it for incorrect items received or manufacturer defects. Please always retain a copy of your receipt. Most manufacturers have some type of warranty and will most of the time handle returns directly with you. Things such as staining, leaking, damages due to improper use or care, normal wear and tear are NOT covered by most warranties. It is important that you are following manufacturer's instruction regarding the use, proper care or laundering. Please visit the manufacturers' website directly for full details about their warranties.

The customer, NOT the manufacturers nor Ecoways.CA, is responsible for the cost to return the item for evaluation/repair/or replacement. It is at the manufacturers discretion of how to remedy the problem with the product.